Virtual Agent Experience
AI Agent onboarding and responses for support channels
Customer admins can seamlessly onboard the AI Agent into their Slack or Microsoft Teams accounts with confidence. This project also enhances the conversation experience between employees and the AI Agent, enabling employees to find solutions more quickly.
AI Agent
Employee experience
Conversational AI
B2B SaaS
AI Agents for employees
Freddy AI Agent Studio
A platform enabling admins to create, configure, and deploy AI agents across employee channels like Slack and MS Teams. Focused on simplifying complex workflows from knowledge setup to deployment, while ensuring scalable, context-aware employee support experiences.
Agentic AI
AI + UX
Admin experience
Saas UI
AI Copilot features for support agent
Similar Tickets Summary
Designed an AI Copilot experience to help support agents quickly understand and resolve tickets using insights from similar past issues. The solution brings context, root causes, and recommended actions into a single workflow, reducing effort and improving resolution speed.
Ticket Intelligence
AI + UX
Saas UI
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Article updates
B2B SaaS
Playout Management Tool
CLOUDPORT Playout
At Amagi, I designed CLOUDPORT Playout, simplifying complex broadcast workflows, such as scheduling and event monitoring, into intuitive, user-friendly experiences for operators: this improved efficiency and enhanced overall operator confidence in managing broadcasts.
Cloud-based
B2B Platform
Broadcast UI
Monitor
Live Playout UI
Media Tech
AD Tech
Printing
Graphic design
Visual design